Mercy Pediatric and Adolescent Clinic - Mason City at 910 North Eisenhower Avenue in Mason City, Iowa

Customer Reviews about Mercy Pediatric and Adolescent Clinic - Mason City

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  I'm sharing my story because I want parents to make informed decisions when choosing where to take their beloved children in whom they invest so much time and energy. I chose this clinic because I was new to the area and didn't know much about other places. All in all, I think it's an okay clinic. The doctor we had was GREAT and very communicative. My issue was with the rest of the medical staff. At her 2-month visit when the nurse gave the shots to my daughter, she said "oh look at those tears, they almost look real" ..... as a new mom, that hurt and infuriated me because if I was jabbing the nurse's thigh with a needle, I'm sure she wouldn't be laughing. Anyways, no reason to be concerned just because you see the nurse being more detached, right? At her 15-month visit is when all went South. My daughter was screaming bloody murder as soon as she saw the nurses come in. We forced her on the table to get her measurements. First, they had to measure her weight and length several times. They finally get it but five minutes later the nurse had to measure the length again because they didn't get it accurately the first time. My daughter was in great distress and squirming and screaming a lot. Secondly, when the nurse comes in to do her shots at the end, we force our daughter onto the table, then she has to go and get another nurse because my daughter was moving so much and she couldn't do it by herself (I later found out she was in training). All of this while we were forcibly holding our daughter down on the table. It was breaking my heart to see her in such distress. Eventually between the two of them, they manage to vaccinate my daughter. So, yay, the craziness has ended. But no! Thirdly, they call us 30 minutes after we left to tell us that they forgot to put the actual powder of one of the vaccines in the diluent. So they jabbed one of the syringes for nothing because it was just plain...sterile water. Luckily, this should not affect my girl in any way, per what they said. Regardless, I have transferred my little one to another clinic. I'd rather drive 15-20 minutes extra to make sure she has proper care, rather than risk something like this again....or worse
  April 22, 2017

  by Laura Lucio

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